Policies

POLICIES

Scope of Rental: Bay Area Props rents furniture, decor, and accessories exclusively from our current on-hand inventory to clients in the film and photography industries. We do not provide styling, on-set dressing, or custom sourcing — clients select and pull from what we have in stock.

What's Online vs. In the Warehouse: Our website reflects a large portion of our inventory, but not all of it. Pillows, decorative smalls, bed linens, mattresses, and additional pieces are only visible in person. We encourage an onsite visit for any production with a broader pull list.

Reservations & Holds: Items are held for a confirmed rental date only after a deposit / full payment is received.  This is waived for repeat or vetted individuals. Availability is not guaranteed until a reservation is confirmed in writing.

Rates & Minimum Rental Period: Rates are listed per item. A minimum rental period of seven days applies. Rates beyond the minimum period are calculated at the weekly rate.

Pickup, Return & Delivery: Standard pickup and return is from our Dogpatch warehouse during business hours, Monday thru Friday.  If we can accommodate your request outside of those days and hours we will. Additional fees may apply. Delivery may be available in the Bay Area for an additional fee — please request a quote in advance.

Inspection & Condition: Clients are responsible for inspecting all items at the time of pickup or delivery. Items are rented as-is; any damage or missing components should be reported immediately. Normal wear and tear is not the client's responsibility.

Damage, Loss & Replacement Value: Clients are responsible for the full replacement value of any item lost, stolen, or damaged beyond normal wear and tear from the time it leaves our warehouse until it is returned.  If we can have it repaired, we will and we will charge you for the repair. A credit card or security deposit may be required to hold on file for the duration of the rental.

Insurance: For larger productions, we may require a certificate of insurance naming Bay Area Props as an additional insured prior to pickup. 

Extensions & Late Fees: Extensions must be requested before the scheduled return date and are subject to availability. Items returned late without prior arrangement will be charged an additional week. 

Cancellations & Changes: Cancellations made three days or more before pickup are eligible for a refund. Cancellations made within three days of pickup are subject to a 50% restocking fee. Changes to an order after confirmation may also be subject to this fee.

Trade Show Sourcing: We're continually adding to our inventory. Our team attends trade shows once or twice a year to stay current with design trends and add new pieces to the collection. If you have a specific need and enough lead time, we will work with you to order new pieces. We can discuss the specifics.